Returns & Exchanges
At Colour Mill, we want you to be completely satisfied with your purchase, but due to the food-grade nature of our products, we can only accept returns on unopened and unused items within 30 days of delivery. Please ensure all safety seals remain intact to qualify for a refund or exchange.
Check Eligibility
Verify that your items are unopened, in their original packaging, and that the order was received within the last 30 days.
Contact Support
Email our customer service team with your order number and a brief explanation for the return to receive your Return Authorization number.
Pack Securely
Carefully pack the items in a sturdy box with adequate padding to prevent damage during transit, ensuring the Return Authorization number is included.
Ship and Track
Send your package to our returns warehouse using a trackable shipping method and wait for our team to process your refund upon inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing